PRODUCT INFORMATION

What does made to order mean?
This means your item has been specifically created for you. Our made to order model allows us to have a sustainable approach to fashion, reducing the amount of waste created.

Where are JE CAI products made?
All JE CAI products are made with luxury fabrics, sourced from Italy and Japan, make in London.

How do I personalise my JE CAI product?
You can personalise your JE CAI product by selecting different shapes and fabric swatches on the product page. Within the same system (1), base layers (10), components (100) and extra components (1000) are interchangeable. For more on the instructions, click here.

How will I know my made to order product will fit me?
You can find the measurements of your selected product in the desciptions. All JE CAI products are in UK sizing. If you have any questions, please contact us at info@j-e-cai.com

I want to know more about JE CAI. How can I contact you?
Our team are available to answer any questions you may have. Please contact us at info@j-e-cai.com

PAYMENT

When will you take payment for my made to order item?Your card will be charged when you place your order at checkout. What forms of payment do you accept?We accept most major card payment options including Visa, Mastercard and American Express.

SHIPPING

When will my order be shipped?
All pieces are handmade in London. It will take approximately 5-7 days for a piece to be made from the moment your order is placed and another business day to ship.

Can I change my shipping address once I've placed my order?
Your order will be processed as soon as it's placed. If you would like to make changes to your shipping address, please check the status of your order and contact us on info@j-e-cai.com

What shipping methods do you offer and how long will it take to receive my order?
JE CAI ships internationally with DPD, DHL and Royal Mail, to the following locations:

UK: 1-3 business days £8
Europe: 3-5 business days from £15
USA: 3-5 business days from £20
Australia and Asia: 5-7 business days from £25

Do you ship worldwide?
Yes, we ship internationally with DHL and Royal Mail.

How can I track my order?
As soon as your order is shipped, a tracking number will be provided. You can use it to track your order through our courier.

My order hasn't arrived. What should I do?
If you haven't received your order, please contact our courier, providing your tracking number. If you need any additional help, you can contact us on info@j-e-cai.com

I've ordered multiple pieces. Will they all arrive together?
Yes, all items from your order will be shipped together.

REFUND POLICY

Can I change or cancel my order?
Due to the nature of made to order products, and the fact your order has entered our production flow, we do not accept cancellations. This is because resources have already been assigned as soon as your order is placed. For information on your order status, please contact us at info@j-e-cai.com

What is your returns and exchange policy?
As products are made to order, and specifically created for you, we're unable to accept returns, unless your product is damaged or faulty when delivered to you. In these cases, we'll offer you an exchange in the same product style, colour, fabric and size you originally ordered in. We do not accept any other reasons for exchanges so please make sure you read the product description carefully before you place your order. If you have any questions, please contact us at info@j-e-cai.com

Are made to order items refundable?
Our team works very hard to make sure the fit, quality of fabrics and craftmanship of our products are of the highest quality and meet your expectations. If you're unhappy with your item, please contact us at info@j-e-cai.com